Our Process:

The order process through our online shop consists of the following steps:

1. Select the desired goods by following the prompts and providing your measurements and other order data
2. Enter the billing address and delivery address (if different);
3. Select the payment method;
4. Check and confirm all information provided (name, address, and payment method, ordered goods) and make any necessary corrections as
5. Confirm your order by clicking “Purchase”.

We take no responsibility for any errors in measurements, addresses or other information which is entered by you. You must ensure all details are entered accurately.

Orders are assessed by our internal team once placed and paid for; if for any reason we cannot satisfy your order we will give you the option of a full refunded or reprocess your order to resolve any technical issues.

DIY Ezy-Fit Roller Shutters

Once your order is processed, your shutter will then be manufactured and freighted to your nominated delivery address with instructions for the installation of your shutter. Any roller shutter that exceeds a width or height of 2200mm, or weighs more than 24kg, necessitates a commercial delivery address with a forklift access; Alternatively, it can be collected from the nearest depot.

Please note orders are not to be placed using finish size measurements. Our process is to list an opening size and then nominating the install type will dictate the finish size of the product.

For Facefit: The shutter will be built around the opening (i.e. the size of both side guides is added to the opening width)
For Limited: The shutter will be built around the opening less the restriction of one side (i.e. only the size of one side guide is added to the opening width)
For In-reveal: The shutter will be built to go within the opening less a small tolerance so that it fits inside the confined space

The clearance section is only used for Facefit and Limited installs and lets us know if you have enough room to fit the pelmet above your opening height. If the clearance is less than pelmet size, the full height of the shutter would therefore be the opening height + clearance.

The shutter guides listed as 54mm are typically 54mm but can sometimes be 53mm due to extrusion tolerance
The shutter guides listed as 70mm are typically 70mm but can sometimes be 69mm due to extrusion tolerance

Ultimate Shutter Installed shutters

Once your order is processed, we will assign a technician to attend the installation site and asses the require installation. Your shutter will then be manufactured and our technician will attend the site to install your shutter.

Order Measurements:

Measurements must be as accurate as possible, but we appreciate that they will not always be exact, and we will work with you as required to ensure measurements are accurate. Any required changes in measurement above 3m2 may require a new quote to be produced, any changes to pricing due to inaccurate measurements will be at our discretion. If there are changes to the pricing, you or we may cancel the job and you will receive a refund, less a fee of $180.00 + GST per technician (metropolitan areas, other areas may attract a higher fee) visit to the installation site.

Shipping Delays

Due to various factors such as transport and freight company inefficiencies, delays, issues and or product/s being lost or misplaced, public holidays, school holidays, Easter, Christmas and other holiday periods, regular, priority and/or fasttrack shipping times may be extended or delayed outside of our control. We are not responsible for any loss, cost, inconvenience or otherwise which is incurred or suffered as a result of any such issues caused by third parties or are otherwise out of our control.

Public holidays, school holidays, Easter, Christmas and other holiday periods, will extend production lead times which are out of our control. We are not responsible for any loss, cost, inconvenience or otherwise which is incurred or suffered as a result of any such issues caused by Holiday Period Production delays

We are not liable for any delays and any associated costs that occur from delays such as customers pre-booking other contractors for other works. For DIY orders, we are not liable for customers pre-booking installers/electricians and the product being delayed in manufacturing, delayed in transit, lost in transit, damaged in transit. This also applies for fast track orders. Should we be in a position that we have to either re-make components or a new shutter, we are not liable for any consequential delays or costs from any activities a customer organises or has.

We are not liable for any delays and any associated costs that occur from delays such as customers pre-booking other contractors for other works that come after the installation of shutters nor are we liable for any consequential costs that occur from delays in us installing the shutters or having to organise any replacement parts for any installed jobs.

Please be aware that for any DIY orders, carriers may delay transport due to the situation surround COVID-19. Any such delays in transit are out of our control.

Please be aware that for any installed orders, there can and may be slight delays due to the restrictions situation surrounding COVID-19.

We are still currently trading and manufacturing and supplying our customers with their product. Should there be restrictions further implemented by the government to suggest workforce lockdowns to aid in eliminating the virus spread, there may be delays in orders being completed. Should this occur, we would naturally resume completing these orders when suggested lockdowns are removed.

Holiday Period Production Delays

Public holidays, school holidays, Easter, Christmas and other holiday periods, will extend production lead times which are out of our control. We are not responsible for any loss, cost, inconvenience or otherwise which is incurred or suffered as a result of any such issues caused by Holiday Period Production delays

Change of Mind Refunds and Returns:

DIY Ezy-Fit Roller Shutters

Once your order is processed or payment is received, no refunds or returns will be provided for change of mind or any other reasons. By placing an order or submitting payment, you acknowledge and accept these terms.

Installed shutters

1. Change of mind refunds will not be accepted more than 48 clear hours after your order is submitted.
2. If you change your mind within the 48 clear hour period, and a site measure/inspection has not been booked, you may request a refund which will be issued, less an admin fee of $112.00 + GST.
3. If you change your mind within the 48 clear hour period, and a technician has been booked for or attended the install site to measure/inspect but manufacturing of the shutter/s has not yet commenced, you may request a refund which will be issued, less an admin fee of $112.00 + GST and inspection fee $180.00 + GST per site visit (metropolitan areas, other areas may attract a higher fee).
4. Once a shutter has been manufactured and/or installed, no refunds or returns are provided for change of mind, as our shutters are custom made to order.

Ownership & Payment:

1. You acknowledge, understand and agree that the shutters, equipment or any other goods supplied by Ultimate Shutter pursuant to a purchase order or tax invoice remain the property of Ultimate Shutter unless and until payment is made in full by you for the goods and all associated costs.
2. You acknowledge that title in any and all goods supplied by Ultimate Shutter does not pass to you unless and until all payment due and payable to Ultimate Shutter for the supply of those Goods and any associated services, has been made in full and without deduction.
3. You irrevocably authorise and direct that Ultimate Shutter, its directors, officers, employees, suppliers, contractors, agents or associates may take any and all required steps to recover any goods, to which title or ownership has been retained pursuant to this clause, including but not limited to, accessing your property by express and implied license to recover the goods and removing any fixture, fitting or otherwise which may form part of the goods retained by Ultimate Shutter.
4. You indemnify Ultimate Shutter in relation to any loss of ownership, claim, change in possession or otherwise, should any of which occur if the goods cannot be recovered by Ultimate Shutter, or in the event that there is any change in ownership of the goods or property.

Prices:

DIY Ezy-Fit Roller Shutters

All prices and other rates quoted online include GST, unless otherwise advised. Installation is not provided for and included with our Ezy-Fit Roller Shutters.

Ultimate Shutter Installed shutters

All prices and other rates quoted online include GST and technician installation costs, unless otherwise advised and subject to the below Installation Terms.

Discounts and/or product promotional offers do not apply to products purchased before the promotional period commences or after the specified promotional period ends. Ultimate Shutter reserves the right to commence, cease or discontinue any promotion at any time.

Cost of Recovery:

The debtor/s shall pay for all costs actually incurred by Ultimate Shutter Pty Ltd, trading as EzyFit Roller Shutters in the recovery of any monies owed under this Agreement. You agree to be liable for and indemnify Ultimate Shutter Pty Ltd, trading as EzyFit Roller Shutters. These costs include recovery agent costs, repossession costs, location search costs, process server costs and solicitor costs on a solicitor/client basis, debt collection commission and legal fees on an indemnity basis.

Freight and Installation Damage:

All packaging must be opened within 24 hours of delivery.
1. Upon receiving the delivery, inspect the packaging immediately for any damages. If the packaging appears damaged, take photos before opening the packages.
2. After opening the packages, do a quick check on all contents. If items inside seem damaged, take photos before and after moving or removing any parts.

Where shutters are damaged on arrival or during installation, you must report the damage to us within 24 hours of delivery/installation and from signing the job completion sheet or freight acceptance or the delivery being made while you are away from the property. Any damage reported after 24 hours will not be accepted as a valid claim.

All damage claims need to be made at www.EzyFitRollerShutters.com.au/Claims.
We will not accept any damage claims that are email to any employee or any email address, we will not accept any damage claims communicated via a phone call or text message and we will not accept any damage claim that is made via a different page other than the one stated above.

Any damage caused to shutters by misuses, intentional damage, third party damage or otherwise is not the responsibility of EzyFit Roller Shutters.

It is your obligation to thoroughly inspect shutters for any damage following delivery or installation within the nominated time frame.

We send a tracking number for all deliveries by email (as long as customers have provided an email during order).

Someone will need to be present on the day to sign for the goods and potentially assist the driver. Generally, deliveries will be next to the truck, so wherever the truck has access to is where your item will be dropped off. The driver generally cannot move items into backyards or your home due to OHS regulations. If the truck cannot get into the driveway (no driveway, too narrow, too steep), the only option may be to unload on the nature strip.

If your delivery included polystyrene, cardboard, pallet etc, it is the customers responsibility to dispose of these. This also applies to damaged parts, if, on the rare occasion, we need to send a replacement part and we do not request to retrieve the damaged one.

If an item arrives with damaged parts (rare but it can happen in transit sometimes) replacement parts will be sent, not a brand new item.

If customers would like EzyFit Roller Shutters to repair a shutter damaged during transit, rather than accepting the replacement parts, the customer shall pay for the return shipping to EzyFit Roller Shutters and then for EzyFit Roller Shutters to re-send the the shutter to the customer.

If returning an item because of a damaged part, the cost to return the item would be paid for by the customer, as outlined under consumer law, opting not to accept a replacement part to fix a damaged product means the consumer covers return freight costs if they want to return and repair the shutter. Goods must be received in their original packaging.

Faults/Defects Warranty Terms:

Our warranty terms provided with our shutters are set out in our Warranty Terms.

Right of Refusal:

We reserve the right to reject and refund any order after a site inspection or after viewing photo documentation of the property/application for safety reasons, accessibility issues, location issues or otherwise.

Installation Terms (for Installed Shutters)

Site Visit Inclusion Allowances

For install orders we allow:

• one site measure/inspection visit;
• one installation allotment (may occur over multiple days); and
• one wiring allotment (may occur over multiple days).

There is no allowance for multiple site visits for a measure, for split installation segments etc.

Rural Site Locations

RA3, RA4 & RA5 Classification sites will be subject to additional out of area installation fees, if installation can be provided. This will be assessed on a case by case basis, please contact us to arrange installation if you are located in these zones.

To check your suburb classification, please Click Here

Futile/Unattended Site Visits

In the event that you have been advised a technician will be attending your install site and for any reason no one is available to show the technician the install location for the shutter/s and/or the technician cannon access the installation site, the technician’s attendance will incur a fee of $180.00 + GST (metropolitan areas, other areas may attract a higher fee) in addition to the general costs of any further required visits.

Clear Working Areas and Obstructions

For install orders, openings/applications and working area must be clear and ready to have the roller shutters installed. At site inspection/measure, upon the technician’s recommendations and discretion, obstructions must be removed for installation to take place or the working area must be cleared.

Above Ground Level Installs and Scaffolding

For install orders, openings above ground floor (i.e. double storey) we will require scaffolding to have the job successfully and safely completed, which is a one-off fee to be assessed after inspection of the site. Any opening where the top of the opening exceeds 3.2 metres from flat/level ground will be considered an opening above ground level, and will thus require scaffolding – this must be marked as an above ground opening on the order form.

For openings where the top of the opening is greater than 5.8 metres from level ground, roller shutters cannot be installed unless otherwise advised.

Unusual or Complex Installations

Due to the potential complexity of installation projects, other variable may need to be factored into the installation package price, it is therefore not inclusive of all pricing variables and site variations that may occur during installation. If additional charges apply, you will be advised before any installation works proceed.

Electrical wiring Installation

Our installations include electrical wiring being installed on the surface of walls, roofs or other areas, unless otherwise advised. Any electrical wiring will be installed using conduit pipe and otherwise in accordance with applicable building and electrical safety requirements.

Should you require a complex installation which allows for electrical wiring to be concealed, additional charge may apply. Please advise us before installation commences.

240 volt roller shutters with UPS battery backup can only be used individually and not group controlled or master controlled when 240volt power is down or off

Damage During Installation

All technicians that are retained by Ultimate Shutter to install shutters will take preventative measures so as not to damage your property. If damage to your property does occur during installation, which we are satisfied is caused by our technicians during installation, we will arrange for repairs to the same level prior to the damage being caused but will not be responsible for any painting of walls floors eaves windows fascia’s gutters or roof’s.

You agree that our liability will be limited to the lesser of an amount equivalent to the cost of the specific shutter being installed.

Intended Purpose

Access Prevention

Our shutters may be used for numerous purposes; however, we do not guarantee, advise or represent that shutters are intended for any particular purpose. Our shutters may operate as a deterrent to unauthorised entry, but do not prevent or otherwise eliminate the potential for unauthorised entry into your property. You acknowledge that our shutters are at most a deterrent to unauthorised entry into your property and we are not liable for any loss or damage caused by any theft, robbery or other criminal act or trespass by a third party.

Inclement or Extreme Weather

Our shutters are expected to take a degree of extreme or inclement weather, however our shutters are not warranted for damage resulting from extreme weather conditions such as excessive high-speed winds and large hailstones.

Water Ingress

Our shutters are not a water barrier and may allow water to pass through, even when fully closed. You must ensure that all windows, doors and other potential openings below the shutter are sealed to prevent water ingress.

Colour and Material

Our shutters are all painted to specific colour specifications. However, colours may vary slightly including as a result of painted surfaces differing in texture and material, which may result in slight variations to the colour.